Privacy Policy
Your privacy is important to us
Welcome to LuggageLink. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, share, and protect information about our users.
By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
- Name, email address, phone number, and date of birth
- Government-issued ID for identity verification
- Profile photo and biographical information
- Payment information (processed securely through our payment provider)
- Travel details including flight information and itineraries
Usage Information
- Device information (IP address, browser type, operating system)
- Location data (with your permission)
- Usage patterns and preferences
- Communication history on the platform
- Search queries and booking history
Information from Third Parties
- Social media profile information (if you choose to connect)
- Background check results (for safety verification)
- Payment processing information
- Analytics and advertising partners
How We Use Your Information
Service Delivery
- Create and manage your account
- Process bookings and payments
- Facilitate communication between users
- Verify your identity for safety and security
- Provide customer support
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analytics
- Test and optimize platform performance
Safety and Security
- Prevent fraud and abuse
- Enforce our Terms of Service
- Investigate suspicious activity
- Comply with legal obligations
- Protect user rights and property
Marketing and Communication
- Send service updates and notifications
- Share promotional offers (with your consent)
- Provide personalized recommendations
- Conduct surveys and gather feedback
Information Sharing
With Other Users
- Profile information visible to potential matches
- Booking details shared with your transaction partners
- Ratings and reviews (publicly visible)
- Communication within the platform
With Service Providers
- Payment processors (for transaction handling)
- Identity verification services
- Cloud storage and hosting providers
- Customer support and communication tools
- Analytics and marketing platforms
Legal Requirements
- Comply with laws, regulations, and legal processes
- Respond to government requests and court orders
- Enforce our agreements and protect rights
- Investigate potential violations
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit and at rest using TLS/SSL protocols
- Secure authentication and authorization mechanisms
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to user data
- Secure payment processing through PCI-DSS compliant providers
Your Privacy Rights
📋 Access & Portability
Request a copy of your personal data in a machine-readable format.
✏️ Correction
Update or correct inaccurate information in your account settings.
🗑️ Deletion
Request deletion of your account and associated data (subject to legal retention requirements).
🚫 Opt-Out
Unsubscribe from marketing communications at any time.
🔒 Restriction
Request that we limit how we use your information.
✋ Object
Object to processing based on legitimate interests.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and compliance with frameworks such as the EU-U.S. Data Privacy Framework.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Maintain safety and security
After account deletion, some information may be retained in backup systems for up to 90 days and certain transaction records may be retained for up to 7 years as required by law.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of our services after modifications constitutes your acceptance of the updated policy.